FAQ

Our carefully curated collection includes a wide range of footwear for both men and women. We specialize in:

• Boots (Ankle, Knee High, Mid Calf, Heeled)
• Casual and Formal shoes
• Flats and Courts
• Sandals (Evening and Mule styles)
• Brogues

Each pair is selected for quality, comfort, and style to suit various occasions from urban adventures to important meetings.

Yes! Our “Ladies'” and “Men’s” collections feature distinct styles tailored to different preferences while maintaining our brand’s commitment to quality and comfort.

We provide detailed sizing charts for each product. If you’re between sizes or have specific fit concerns, we recommend sizing up. Our customer service team can also provide guidance based on the specific style you’re interested in.

Simply browse our collection, select your preferred styles, add them to your cart, and proceed through our secure checkout. You’ll receive an immediate email confirmation with all your order details.

While you can check out as a guest, creating an account allows you to track your order history, save your shipping information for faster checkout, and receive updates about new arrivals and special offers.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through our secure payment gateway for your protection.

Absolutely. We use industry-standard encryption technology to protect all your personal and payment information. We never store your full credit card details on our servers.

We proudly ship worldwide, excluding some remote areas in Asia and other regions. If you’re unsure whether we deliver to your location, please contact us before placing your order.

We offer two shipping methods:

1. Standard Shipping ($12.95): Handled by DHL or FedEx, delivering in 10-15 days after dispatch with full tracking and signature confirmation available.
2. Free Standard Shipping: For orders over $50, shipped via EMS with delivery in 15-25 days after dispatch (basic tracking included).

All orders take 1-2 business days for processing before dispatch.

After 1-2 business days for processing:

• Standard Shipping: 10-15 days after dispatch
• Free Shipping: 15-25 days after dispatch

You’ll receive a dispatch notification with tracking information once your order leaves our Omaha headquarters.

Currently, we don’t offer express shipping options. Our standard shipping with DHL/FedEx provides the fastest delivery times available.

International customers may be subject to customs duties depending on their country’s regulations. These fees are not included in your shipping costs and are the responsibility of the recipient. We recommend checking with your local customs office for more information.

Once your order is dispatched, you’ll receive an email with your tracking number. For DHL/FedEx shipments, you can track door-to-door. EMS shipments include basic tracking information.

We offer a 15-day return policy from the delivery date. Items must be unworn, in their original condition with all packaging and tags attached. Please see our full Returns Policy for details on how to initiate a return.

Please email our customer service team at [email protected] within 15 days of receiving your order to initiate a return. We’ll provide you with return instructions and the appropriate address.

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company.

Currently, we don’t offer direct exchanges. If you need a different size or style, we recommend returning the original item (following our return policy) and placing a new order for the item you want.

Our Omaha-based team is available via email at [email protected]. We strive to respond to all inquiries within 24 hours during business days.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major US holidays.

Lotus Shoes Sale is headquartered at:
1341 Poling Farm Road, Omaha, US 68114
All orders ship from our Omaha facility where each pair is hand-checked for quality before shipment.