Returns & Exchanges

At Lotus Shoes Sale, we want you to be completely satisfied with your premium footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• Unworn and in the same condition as received
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Note: For hygiene reasons, we cannot accept returns or exchanges on evening sandals and formal shoes unless they are defective or incorrect items were shipped.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

• Return authorization (if approved)
• Return shipping instructions
• Return address (1341 Poling Farm Road, Omaha, US 68114)

Step 3: Ship Your Return

Once approved:

1. Pack the item securely in its original packaging
2. Include all original tags and documentation
3. Ship to our return address using a trackable method
4. Email us the tracking information

Important: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected:

• You will receive an email notification about your refund status
• Approved refunds will be processed within 5-7 business days
• The refund will be credited to your original payment method

Note: Shipping charges are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Exchange Process

For size or style exchanges:

1. Follow the same return process above
2. Clearly indicate your preferred exchange item in your request
3. We will ship your new item once the return is received

If the exchange item is of higher value, you’ll need to pay the difference. If it’s of lower value, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us immediately at [email protected]
• Include photos of the damaged/incorrect item
• We’ll arrange for a free return and expedited replacement

International Returns

For customers outside the United States:

• You are responsible for return shipping costs
• Customs fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges